Eligibility for Returns
- Returns are accepted within 7 days from the date of delivery.
- The product must be unused, undamaged, and in original condition with all accessories, manuals, and original packaging.
- A valid invoice/bill is mandatory for any return request.
Non-Returnable Items
- Products damaged due to misuse, improper installation, or mishandling.
- Physical damage after delivery.
- Products returned without original packaging or missing accessories.
- Software issues or compatibility problems after installation.
Return Process
- Contact our support team within 7 days of delivery.
- Share your order details and clear images/videos of the issue.
- Once approved, the product must be shipped back to us.
- After inspection, we will process a replacement or refund (as applicable).
Refunds
- Refunds are processed within 7–10 working days after product inspection.
- The refund will be made to the original mode of payment.
- Shipping charges (if any) are non-refundable.
Replacement Policy
- Replacement is applicable only for manufacturing defects or wrong product delivery.
- Replacement depends on product availability.
Warranty Note
All CCTV cameras sold by Spytechh are covered under manufacturer warranty, and warranty claims will be handled as per brand policy.
For return-related queries, feel free to contact Spytechh Customer Support.